Edmilia App Support

1. Contact

Email hello@edmilia.com. We usually reply within 3 working days. Please never send passport scans, bank documents or backup passwords by email.

2. What Edmilia does and does not do

• Edmilia helps you plan a Bachelor's degree in Italy or Germany: profile, eligibility guidance, document checklist, encrypted document vault, applications, deadlines and visa steps.
• Edmilia never submits applications, books appointments or makes admission or visa decisions. Universities and authorities decide. Always confirm requirements on the official pages linked in the app.
• Edmilia is independent. It is not affiliated with any university, government, embassy, consulate or visa centre.
• Edmilia is for adults aged 18 and over.
• The Edmilia account is optional and free. Most of the app is free for everyone. Five do-it-yourself features (Guided Document Preparation, Application Tracking, Deadline Management, Reminders and the Application Readiness Check) are unlocked by a founding pass. Buying them is not available yet: nothing in the app can be bought today, and you are never charged without seeing the price first. Your saved records and documents always stay accessible.
• Help from the Edmilia team (Done-for-You) is not open yet. The app shows "Coming soon" and sends nothing.

3. Founding pass and your Edmilia account

• Open Settings → Edmilia account → Sign in with Google. A new account asks you to confirm that you are 18 or older.
• Registered on edmilia.com with the same email as your Google account? It is linked automatically. With a different email, enter it in the app and type the 6-digit code we email to it (it works for 10 minutes).
• Not registered? Choose Join the Founding 200. You get the next free place, or a waitlist number if all 200 are taken. Places are given strictly in order.
• Reinstalled the app or changed phone? Sign in with the same Google account and your pass comes back.
• No internet? The app accepts its last confirmation of your pass for up to 30 days, then asks you to connect. Your pass does not end.
• You can give up your pass or leave the waitlist on the same screen. Your place goes to the next student in line.

4. Backup and restore

1. In the app, go to Settings → Backup and restore → Create a complete backup.
2. Choose a strong password and keep it safe, for example in a password manager. Nobody can recover it for you.
3. Save the file somewhere you control, then copy it off the phone.
4. To restore, open Settings → Backup and restore → Restore from a backup file (or Restore from a backup on the welcome screen of a new install), choose the file, enter the password and check the preview before you confirm.

A complete backup holds your records and your documents. Restoring never silently overwrites what is already on the phone.

5. Moving to a new phone

Make a complete backup on the old phone, copy the file to the new phone, install Edmilia from Google Play, and choose Restore from a backup. Your documents are re-encrypted with the new phone's own key. If you have an Edmilia account, sign in with the same Google account to get your founding pass back.

6. Deleting your data

• Settings → Delete all data on this phone removes your profile and records and cancels reminders.
• Delete documents in My documents.
• Uninstalling the app removes all of its data from the phone.
• Delete your Edmilia account in Settings → Edmilia account → Delete my Edmilia account, or at edmilia.com/account-delete.php (we email you a confirmation link).
• Apart from the optional account, we hold no copy of your information, so there is nothing else for us to delete. See the app privacy policy.

7. Reminders

Turn deadline reminders on in Settings → Deadline reminders. Android asks for permission to show notifications. If you said no, allow notifications for Edmilia in your phone's settings, then turn reminders on again.

8. Common problems

• "Google sign-in is not available on this phone right now": update Google Play services from Google Play and try again.
• "That code has expired": codes work for 10 minutes. Ask for a new one.
• "New registrations are paused": existing registrations and places are kept; new places open again later.
• "Wrong password, or the backup file is damaged or incomplete" when restoring: check the password, and copy the file again in case the copy was interrupted.
• A backup file cannot be selected: update Edmilia to the latest version from Google Play.
• Guides do not load: guides need the internet the first time; guides you saved also work offline.
• Screenshots of document screens are black: this is intended. Document screens are protected.